Customer Service

Our goal is to be your ‘supplier of choice’ but to earn this, we know we need to work hard and demonstrate to you our commitment.

We want to be different from the rest, and every function within the business is focussed on providing a level of service ‘second to none’.

We believe we are good communicators and are keen to talk to our customers about their projects. We will undertake to acknowledge all enquiries we are sent to price, even if sometimes we have to say we cannot help you. At least you will know then whether you will receive a price rather than just be kept waiting!

Our design team, both roof trusses and floor joists, are experienced in providing a solution, and will happily talk through your project. Our quotations are detailed and clear, and where sites are concerned, we will always provide a site summary to help you make comparisons quickly.

We also take into account construction on site, as well as health and safety, and where we can see an easier and safer way of build, will provide this as an alternative option.

If we are fortunate enough to secure an order we make a point of visiting site prior to the first delivery and introducing ourselves. We will provide a ‘site pack’ advising on storing our products and how to handle them safely whether you are building your own property, or working on a large housing site. Laminated drawings are also a standard part of our ‘site package’, along with a single point of contact for ‘call-offs’.

At this point we can listen to your site requirements and discuss deliveries, such as how you like your goods packaged and identified. Following on, should you need technical input then our designers are happy to discuss their design with your carpenters on site.


Cambridge Roof Truss is a member of the DTE Group.



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the environment

We carefully source and process our materials.


case studies

Restricted Access to site makes delivering trusses a challenge

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If you have a requirement for any of our products and would like to work with roof truss manufacturers please contact us:

Cambridge Roof Truss Limited
Unit D, Buckingway Business Park,
Trinity Court, Swavesey,
Cambridge, CB24 4UQ